01
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CLEAR REQUEST OF TENANTS TO BE CHECKED
When requesting a Tenant Investigation, which includes the Credit Report, the Member agrees to specifically instruct LANDLORD'S SOURCE CENTRE (indicating clearly) which tenant or tenants is/are to be checked, particularly, if a tenant application has two or more tenants on it. In the event that the Member fails to clearly instruct LANDLORD'S SOURCE CENTRE, the Member hereby agrees to the checks made of all tenants listed on the tenant application form and to pay in full for all charges incurred.
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02
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LANDLORDS RESPONSIBILITIES
Member agrees to provide clear instructions as to which tenant or tenants are to be checked out particularly, if a tenant's application has two or more tenants listed on it. In the event that the Member fails to clearly specify the tenant(s) to be checked, the Gold Member agrees to pay for all tenant investigations and/or Credit Checks performed by LANDLORD'S SOURCE CENTRE according to the request submitted and pertaining to a particular invoice.
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03
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RESPONSIBILITY FOR CORRECT INFORMATION
It is the responsibility of the Member and/or Member's representative(s) to ensure that their contact information and the names of the tenant(s) to be checked out are stated clearly when requesting a tenant investigation or credit check. Results will be given to landlord by fax, or email, or over the telephone.
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04
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REPORTING OF RESULTS
Results will be reported by one method only, either: email, or fax, or over the telephone, or via regular mail. The Member agrees to pay $5 per tenant for each additional method of reporting of tenant investigation report and/or Credit Check report and an additional $1 per missing address item: Street Name; Street Number; City or Town; State or Province; Zip Code or Postal Code.
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05
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WHEN THE SAME TENANT IS CHECKED MORE THAN ONCE
The Member agrees to pay the full applicable rate for each tenant investigation, even if the same tenant was checked more than once as per the Members instruction.
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06
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DEADLINES FOR REQUESTS
Mondays to Fridays 7:00 am to 3:00 pm will receive the results usually within 60 minutes - Guaranteed to be completed within 24 hours. Tenant Investigations Requests received after 3:00 pm on Fridays, Saturdays, Sundays and Public Holidays are guaranteed to be completed within 72 hours.
* Delays Due To Technical Difficulties Exempted
Requests that are delayed as a result of technical difficulties at our website are exempt from guaranteed completion times.
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07
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PAYMENT
Member agrees to pay for Tenant Investigation subject to the Membership Agreement. If Tenant Investigation Report and/or Credit Report results are not received by Member as guaranteed herein, the Member will receive that FREE OF COST.
Completion date and time are verified by the date and time the report is sent to the Member.
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